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Ankga has 3 work experiences, as a Call Center Xl at PT. Vads Indonesia (XL Axiata), Team Leader Live Chat at PT. Orami and Senior Cs at PT. Anterin Digital Nusantara.

Work Experience

December 2018 - Present

Senior Cs

PT. Anterin Digital Nusantara
Jl. Tanjung Duren Baran 3 No.50, Kota Jakarta Barat, D.K.I Jakarta, Indonesia
Job Title
Senior Cs
Specialization
Customer Service
Field
Other
Position
Employees (non-management & non-supervisors)
Company
PT. Anterin Digital Nusantara
Industry
Transportation / Logistics

1.Ciptakan lingkungan tim yang menginspirasi dengan budaya komunikasi terbuka. 2.Tetapkan tujuan tim yang jelas. 3.Delegasikan tugas dan tetapkan tenggat waktu. 4.Mengawasi operasi sehari-hari. 5. Memberikan informasi dan solusi ke pengguna aplikasi melalui Telepon, Email, WA dan sosila media

October 2015 - November 2018

Team Leader Live Chat

PT. Orami
Gd. Green Office Park 9 BSD, Kota Tangerang selatan, Banten, Indonesia
Job Title
Team Leader Live Chat
Specialization
E-commerce
Field
Other
Position
Supervisor/Coordinator
Company
PT. Orami
Industry
Retail / Merchandise

1.Ciptakan lingkungan tim yang menginspirasi dengan budaya komunikasi terbuka. 2.Tetapkan tujuan tim yang jelas. 3.Delegasikan tugas dan tetapkan tenggat waktu. 4.Mengawasi operasi sehari-hari. 5.Pantau kinerja tim dan laporkan metrik. 6.Memotivasi anggota tim. 7.Temukan kebutuhan pelatihan dan sediakan pelatihan. 8.Dengarkan umpan balik anggota tim dan selesaikan masalah atau konflik apa pun. 9.Kenali prestasi tinggi dan prestasi penghargaan. 10.Dorong kreativitas dan pengambilan risiko. 11.Sarankan dan atur kegiatan pembangunan tim

September 2013 - October 2015

Call Center Xl

PT. Vads Indonesia (XL Axiata)
Jl. Setiabudi, Kota Jakarta Selatan, D.K.I Jakarta, Indonesia
Job Title
Call Center Xl
Specialization
Customer Service
Field
Other
Position
Employees (non-management & non-supervisors)
Company
PT. Vads Indonesia (XL Axiata)
Industry
Call Center / IT-Enabled Services / BPO

Memberikan informasi dan solusi melalui layanan telepon ke pengguna XL Pascabayar

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1 Education • 1 Experience • 0 Skills • 0 Certificate

1 Education • 2 Experience • 5 Skills • 1 Certificate

1 Education • 1 Experience • 2 Skills • 0 Certificate

1 Education • 1 Experience • 2 Skills • 0 Certificate

0 Education • 1 Experience • 0 Skills • 0 Certificate

1 Education • 1 Experience • 3 Skills • 0 Certificate

1 Education • 0 Experience • 7 Skills • 0 Certificate

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