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Danang Susilo has 4 work experiences, as a Quality Assurance dan Operator at PT. Teleplan Indonesia (Service Centre TAM Blackberry), Technician at PT. Internex Indonesia, Quality Assurance & Admin Return at PT. Global Digital Niaga (Blibli.com) and Analyst, Operations (Return Refund - CS) at PT. Shopee International Indonesia.

Work Experience

December 2021 - October 2024

Analyst, Operations (Return Refund - CS)

PT. Shopee International Indonesia
Kota Jakarta Selatan, D.K.I Jakarta, Indonesia
Job Title
Analyst, Operations (Return Refund - CS)
Specialization
Customer Service
Field
Other
Position
Employees (non-management & non-supervisors)
Company
PT. Shopee International Indonesia
Industry
Retail / Merchandise

• Melakukan analisa terkait kendala return dari Pembeli, Penjual dan Jasa kirim • Melakukan judjing untuk melepaskan dana ke Pembeli atau ke Penjual • Follow up terkait kerusakan dari pihak jasa kirim • Follow up ke Pembeli dan Penjual terkait kendala retur dan memberikan solusi yang terbaik.

January 2017 - December 2021

Quality Assurance & Admin Return

PT. Global Digital Niaga (Blibli.com)
Kota Jakarta Timur, D.K.I Jakarta, Indonesia
Job Title
Quality Assurance & Admin Return
Specialization
Quality Control
Field
QC / QA
Position
Employees (non-management & non-supervisors)
Company
PT. Global Digital Niaga (Blibli.com)
Industry
Retail / Merchandise

• Quality Assurance terkait kendala produk yang diretur oleh customer • Admin Quality Assurance melakukan inbound dan outbound terkait barang retur, distribusi barang retur keseluruh Quality Assurance, mengolah dan monitoring terkait penyimpanan barang retur

September 2015 - January 2017

Technician

PT. Internex Indonesia
Kota Jakarta Selatan, D.K.I Jakarta, Indonesia
Job Title
Technician
Specialization
Engineering - Miscellaneous
Field
Consultant
Position
Employees (non-management & non-supervisors)
Company
PT. Internex Indonesia
Industry
- - - - - - - - - - - - - - -

• Instalasi GPS Tracker untuk pemasangan dan pencabutan semua tipe mobil dan truck • Maintenance dan service GPS Tracker • Instalasi dan maintenance perangkat hardware untuk support pada proses produksi pabrik

February 2014 - June 2015

Quality Assurance dan Operator

PT. Teleplan Indonesia (Service Centre TAM Blackberry)
Kota Jakarta Utara, D.K.I Jakarta, Indonesia
Job Title
Quality Assurance dan Operator
Specialization
Quality Control
Field
QC / QA
Position
Employees (non-management & non-supervisors)
Company
PT. Teleplan Indonesia (Service Centre TAM Blackberry)
Industry
Electrical & Electronics

• Melakukan Quality Assurance terkait kerusakan semua tipe handphone balckberry sebelum dilakukan penanganan service lebih lanjut. • Melakukan pengecekan sinyal terkait handphone yang sudah dilakukan service

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1 Education • 1 Experience • 1 Skills • 0 Certificate

1 Education • 2 Experience • 0 Skills • 0 Certificate

1 Education • 1 Experience • 3 Skills • 0 Certificate

1 Education • 0 Experience • 1 Skills • 0 Certificate

1 Education • 0 Experience • 0 Skills • 0 Certificate

3 Education • 2 Experience • 4 Skills • 0 Certificate

1 Education • 1 Experience • 0 Skills • 0 Certificate

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