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Lukmanul Hakim has 4 work experiences, as a Contact Center at PT. VADS Indonesia, Customer Service at PT. Mitra Kreasi Selaras, Customer Service at PT. Garda Nusa Jaya and Customer Service at PT. VADS Indonesia.

Work Experience

April 2017 - December 2018

Customer Service

PT. VADS Indonesia
Nariba Office, Jl. Mampang Prpt. Raya No.39, RT.6/RW.1, Mampang Prpt., Kec. Mampang Prpt., Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12790, Indonesia
Job Title
Customer Service
Specialization
Customer Service
Field
Customer Service - General
Position
Employees (non-management & non-supervisors)
Company
PT. VADS Indonesia
Industry
Public Services / Driving Force

- Menangani keluhan pelanggan baik Inbound/Outbound, Live chat dan email - Membuat laporan atas keluhan pelanggan - Achive KPI

January 2019 - December 2019

Customer Service

PT. Garda Nusa Jaya
Plaza Pd. Gede, Jl. Raya Pd. Gede No.10, RT.001/RW.001, Jatiwaringin, Kec. Pondokgede, Kota Bks, Jawa Barat 17411, Indonesia
Job Title
Customer Service
Specialization
Customer Service
Field
Customer Service - General
Position
Employees (non-management & non-supervisors)
Company
PT. Garda Nusa Jaya
Industry
Public Services / Driving Force

- Menangani keluhan pelanggan baik Inbound/Outbound, Live chat dan email - Membuat laporan atas keluhan pelanggan - Achive KPI

January 2020 - December 2020

Customer Service

PT. Mitra Kreasi Selaras
Jalan Amil no. 26A Mampang Jakarta Selatan, Indonesia
Job Title
Customer Service
Specialization
Customer Service
Field
Customer Service - General
Position
Employees (non-management & non-supervisors)
Company
PT. Mitra Kreasi Selaras
Industry
Public Services / Driving Force

- Menangani keluhan pelanggan baik Inbound/Outbound, Live chat dan email - Membuat laporan atas keluhan pelanggan - Achive KPI

July 2020 - Present

Contact Center

PT. VADS Indonesia
Nariba Office, Jl. Mampang Prpt. Raya No.39, RT.6/RW.1, Mampang Prpt., Kec. Mampang Prpt., Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12790, Kota Jakarta Selatan, D.K.I Jakarta, Indonesia
Job Title
Contact Center
Specialization
Customer Service
Field
Customer Service - General
Position
Employees (non-management & non-supervisors)
Company
PT. VADS Indonesia
Industry
Public Services / Driving Force

- Menangani Inbound/Outbound Pelanggan - Membuat laporan masalah pelanggan - Capai Target KPI - Membantu keluhan masalah pelanggan

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1 Education • 1 Experience • 0 Skills • 0 Certificate

2 Education • 1 Experience • 6 Skills • 4 Certificate

1 Education • 1 Experience • 0 Skills • 0 Certificate

1 Education • 1 Experience • 0 Skills • 0 Certificate

1 Education • 1 Experience • 1 Skills • 1 Certificate

1 Education • 2 Experience • 1 Skills • 0 Certificate

1 Education • 1 Experience • 2 Skills • 2 Certificate

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