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Rian Pradipta has 2 work experiences, as a Customer Service at PT. Lion Express and Helpdesk at PT. Lion Express.

Work Experience

March 2018 - July 2020

Helpdesk

PT. Lion Express
jl. agave raya no.55, Kota Jakarta Barat, D.K.I Jakarta, Indonesia
Job Title
Helpdesk
Specialization
IT / Computers - Networks / Systems / Database Systems
Field
System administrator
Position
Employees (non-management & non-supervisors)
Company
PT. Lion Express
Industry
Transportation / Logistics

Jobdesk Menerima complain dari agent ataupun driver terkait masalah nomor resi paket yang tidak dapat diupdate, ataupun aplikasi yang bermasalah. menerima request yang dibutuhkan oleh agent ataupun driver untuk masalah penambahan user baru ataupun menangani system yang bermasalah.

February 2017 - February 2018

Customer Service

PT. Lion Express
jl. agave raya no.55, kedoya selatan, kebon jeruk, Kota Jakarta Barat, D.K.I Jakarta, Indonesia
Job Title
Customer Service
Specialization
Customer Service
Field
Call Center Executive
Position
Employees (non-management & non-supervisors)
Company
PT. Lion Express
Industry
Transportation / Logistics

Jobdesk Menerima call dari customer dan atau agent terkait keluhan baik dari segi barang yang belum sampai atau terkait agent yang ingin mengetahui paket milik customernya. mencatat semua proses nya didalam 1 excel, semua laporan memiliki tiket masalah yang harus diselesaikan oleh 1 user.

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1 Education • 1 Experience • 0 Skills • 0 Certificate

1 Education • 1 Experience • 1 Skills • 0 Certificate

1 Education • 4 Experience • 1 Skills • 0 Certificate

1 Education • 0 Experience • 1 Skills • 0 Certificate

1 Education • 2 Experience • 1 Skills • 0 Certificate

1 Education • 7 Experience • 1 Skills • 0 Certificate

3 Education • 2 Experience • 6 Skills • 0 Certificate

1 Education • 1 Experience • 1 Skills • 0 Certificate

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