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CV SEPHIA APRILLIANTI

SEPHIA APRILLIANTI


***data hidden***
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About me

Customer Service, Call Center, Administrasi


Biodata

She/Her
Married
Islam
*hidden* (23 years old)

Skills & Languages

Komunikasi
45/100
Komputer
45/100
Bahasa Inggris
45/100
Bahasa Indonesia
90/100
Microsoft Office
45/100

Preference

Expected position

Clerical / Admin Staff
Management

Expected salary

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Current salary

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Expected location

Kota Jakarta Selatan, D.K.I Jakarta, Indonesia

Education

2016 - 2019

SMK Negeri 2 Jakarta Pusat

High/Senior High School Bisnis Daring dan Pemasaran - GPA 8.25

Kegiatan OSIS dan Rohis. Paskibra tahun 2018 di Gedung Pancasila.

2019 - 2024

Universitas Dian Nusantara

Associate degree Manajemen Bisnis Pemasaran - GPA 3.12

Acara kolaborasi dengan FKBN DKI Jakarta dalam kegiatan pengabdian kepada masyarakat tahun 2020.

Work Experience

August 2021 - Present

Admin Online

PT. Jakarta Digital Nusantara

Menjawab chat di fitur komplain follow up pengiriman shipment follow up tiket claim SC update drive info resi kirim ulang, gagal kirim, manual/part (drive shipment manual) proses refund claim selisih ongkir JNE di fitur komplain Follow up komplain barang kurang part

January 2020 - April 2021

Supervisor Team Leader Telesales

PT. Asuransi Ciputra Indonesia

Manage Team TFA sales 4-5 Orang. Briefing Achivement Harian. Laporan Cases Achivemenet.

October 2019 - January 2020

Admin Marketplace

Admin Ruko

Handle Chat Shopee dan Tokopedia Upload Drive foto produk Reply Ulasan MP shopee

May 2019 - October 2019

Crew Store

PT. Lancar Wiguna Sejahtera

Kasir Melayani konsumen dengan ramah. Pramuniaga Merapihkan kebersihan dan kerapihan toko. Stock Opname setiap bulan.

Portfolio & Certificates

Magang Kementerian Sekretariat Negara

Arsip Nasional.

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