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Shella Lusiana has 5 work experiences, as a Customer Service Email Shopee at PT. Mitracomm Ekasarana, Customer Service Live Chat Lazada at PT. Concentrix Indonesia, Customer First Squad ODR Product at PT. VADS Indonesia, Customer First Squad ODR Product at PT. IGT Solutions and L2 OUTBOUND DILAYANI TOKOPEDIA at PT. IGT SOLUTIONS.

Work Experience

January 2025 - August 2025

L2 OUTBOUND DILAYANI TOKOPEDIA

PT. IGT SOLUTIONS
- - - - - - - - - - - - - - -
Job Title
L2 OUTBOUND DILAYANI TOKOPEDIA
Specialization
E-commerce
Field
Other
Position
Employees (non-management & non-supervisors)
Company
PT. IGT SOLUTIONS
Industry
Call Center / IT-Enabled Services / BPO

Mengolah data invoice yang masuk ke gudang untuk diproses packing sebelum dikirim, melakukan pengecekan stock opname di gudang (pengecekan berkala barang expired, barang rusak, barang retur), menjadwalkan proses docking dan input detail jumlah produk yang datang ke gudang

December 2021 - December 2024

Customer First Squad ODR Product

PT. IGT Solutions
Indonesia
Job Title
Customer First Squad ODR Product
Specialization
E-commerce
Field
Other
Position
Employees (non-management & non-supervisors)
Company
PT. IGT Solutions
Industry
Call Center / IT-Enabled Services / BPO

Menanggapi, menganalisa dan menemukan solusi untuk kendala user terkait produk di Tokopedia pada Online Dispute Resolution.

August 2021 - December 2021

Customer First Squad ODR Product

PT. VADS Indonesia
Indonesia
Job Title
Customer First Squad ODR Product
Specialization
E-commerce
Field
Other
Position
Employees (non-management & non-supervisors)
Company
PT. VADS Indonesia
Industry
Call Center / IT-Enabled Services / BPO

Menanggapi, menganalisa dan menemukan solusi untuk kendala user terkait produk di Tokopedia pada Online Dispute Resolution.

March 2021 - July 2021

Customer Service Live Chat Lazada

PT. Concentrix Indonesia
Indonesia
Job Title
Customer Service Live Chat Lazada
Specialization
Customer Service
Field
Other
Position
Employees (non-management & non-supervisors)
Company
PT. Concentrix Indonesia
Industry
Call Center / IT-Enabled Services / BPO

Bertanggung jawab untuk menangani keluhan dan kendala pada Penjual di E-commerce

July 2020 - February 2021

Customer Service Email Shopee

PT. Mitracomm Ekasarana
Indonesia
Job Title
Customer Service Email Shopee
Specialization
Customer Service
Field
Other
Position
Employees (non-management & non-supervisors)
Company
PT. Mitracomm Ekasarana
Industry
Call Center / IT-Enabled Services / BPO

Bertanggung jawab untuk menangani kendala dan keluhan penjual dan pembeli pada E-commerce

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4 Education • 0 Experience • 3 Skills • 0 Certificate

1 Education • 1 Experience • 0 Skills • 0 Certificate

1 Education • 1 Experience • 0 Skills • 0 Certificate

1 Education • 1 Experience • 2 Skills • 0 Certificate

1 Education • 3 Experience • 4 Skills • 6 Certificate

1 Education • 3 Experience • 4 Skills • 1 Certificate

1 Education • 1 Experience • 1 Skills • 0 Certificate

1 Education • 1 Experience • 0 Skills • 0 Certificate

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