कार्य अनुभव

Event Community & Partnership Sr.Associate Strategic Event Activation Lead (Full support event Shareholder & Non Shareholders) Strategic Event Lead (Full Support Events Kementerian BUMN). Strategic & Concept Event Internal (Collaborate with other Division). Making & Plan Budgeting for division Event. Negotiation for the sponsorship from incoming the event external (Ex events Syncronize, Kickfest, Pop Market, IIMS, etc). The negotiation process is not only in the form of fresh money, but barter for other values. Make a report and documentation events for Head of Group / General Manager Analyze events from previous events for making creative and idea concept. Manage and plan creative Offline to online idea (collaborative with creative design and social media). B2B acquisition and activation for all BUMN Employee.

Manage user activation coordinator (Working Level & Executor). Analyst based data performance activation. Merchant Acquition & Activation on Merchant Nasional & Merchant Lokal. Event & Communities (Build up big communities ex : Gojek & Grab Se-Jabodetabek) and Make a concept insentif for them. Full support event owned Telkomsel with the task of preparing Tcash as payment gateway on the events.

Manage Lazada Business Partner (Seller) issues and ensure effective and long term problem resolution by develops and implements procedures partinent to the effective and efficient operation. Directs all aspects of Partner Support Center Lazada Indonesia (PSC) ’s service policies, objectives, and initiatives for team. Sets performance standards team to meet service goals of Lazada Indonesia, keep ahead of industry’s developments and apply best practices to areas of improvement.

Corporate Sales Account Division (First Division) 1. Approach & negotiable with partner for coorperation by Garuda Indonesia. 2. Ensure domestic Corporate Account services run well and increase revenue from coorperation between companies. 3. Analyst performance of corporate account . 4. Improve management report and problem solving for reservation and ticketing issues. Marketing Communication Division (Second Division) 1. Marketing Communication Analyst 2. Lead Activation owned event - GATF 2014 (3 big cities) 3. Activation – Garuda Miles collaborate with Angkasa Pura 4. Lead event internal (ex: Awarded Skytrax,Launching new flights) 5. Launching Ticketing Office Garuda Indonesia at Kidzania Pacific Place (2015) 6. Launching + presscon new route : Indonesia to London by Boeing 777-300ER

1. Manage and build team work call center 2. Manage Customer Service Satisfaction, Achieve SLA Target Inbound Call 3. Training & coaching my team to become the best team 4. Reporting result quality score my team to Manager 5. Making work schedule to contact center agents