Ericson Djoshua Dasar

Responded to guest requests for special accommodations and made restaurant and tour reservations for them. Provided accurate costs and fees to patrons, confirmed name of account and processed payments. Using a positive attitude at all times and responding quickly, resolved customer complaints, concerns and other issues to their satisfaction.

Welcomed guests and helped them check in at the front desk and engaged in friendly conversations with them. Welcomed 20 guests personally every day to promote friendliness and improve customer satisfaction. Responded to telephone inquiries and transferred calls to correct staff members authorized to solve their issues.