Rama Dwi Putra

- Reviewed and identified risks, analyzed controls and testedcompliance. - Identified and reported audit issues. - Produced audit reports. - Investigated discrepancies discovered during auditing process. - Implemented all auditing information into spreadsheets utilizing. - Performed internal audits of financial and departmental operations, developing risk assessments and conducting process walkthroughs for compliance with documented processes.

- Collaborated with internal team members to resolve customerconcerns and deliver enhanced customer experiences. - Addressed customer inquiries, concerns and complaints by providing solutions and alternatives and followed up to confirm resolution. - Followed up with customers about resolved issues to maintain high standards of customer service.