工作经验

Provide superior service and lead the market to customers through strong service execution and operation control :: - Customer Focus: Review current customer desires and strategies around increasing customer satisfaction. Review the proportion /% of contracts lost and identify important areas. Build a culture of awareness and customer service throughout the business, to ensure individuals are equipped to make the right decisions. Actively build teams and influence with relevant decision makers in the Government and law enforcement authorities, ensuring that the company has an appropriate profile in the market. - Service Quality: Quality Audit Rating, improvement of service level agrement, on-site correction plan review and implementation plan. Review management information systems and develop strategy and correction initiatives. - Increased Gross Margin: Manage and assess Direct Labor control /% increase, Monitor Direct Reduction of other costs /% increase, Review contract profitability against budget - Increase in profit / budget achievement: Increase achieved to the budget. - Overhead control: Review Overhead% compared to budget, manage Claim amount / decrease claim value, provide support and participate in business decision making.