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Daniel Haratio Rupert Marapaung has 3 work experiences, as a Assistant Chief Of Store at PT. Sumber Alfaria Trijaya Tbk, Customer Engagement Champion at PT Vads Indonesia and Social Media Associate at PT. Grab Teknologi Indonesia.

Work Experience

July 2017 - Present

Social Media Associate

PT. Grab Teknologi Indonesia
Kota Jakarta Selatan, D.K.I Jakarta, Indonesia
Job Title
Social Media Associate
Specialization
Customer Service
Field
Supervisor / Team Leader
Position
Employees (non-management & non-supervisors)
Company
PT. Grab Teknologi Indonesia
Industry
Transportation / Logistics

Mengelola postingan media sosial Merkomunikasi dengan para followers di media sosial seperti Twitter, Facebook, Instagram dan Playstore Selalu update dengan perkembangan tren media sosial Mempersiapkan laporan perkembangan media sosial setiap brand atau perusahaan Membuat strategi untuk pencapaian KPI yg ditentukan oleh perusahaan Memiliki kemampuan problem solving Memiliki kemampuan analisa Achievment Meraih best performance Desember 2019 dan Februari 2020

August 2016 - July 2017

Customer Engagement Champion

PT Vads Indonesia
Kota Jakarta Selatan, D.K.I Jakarta, Indonesia
Job Title
Customer Engagement Champion
Specialization
Customer Service
Field
Customer Service - General
Position
Employees (non-management & non-supervisors)
Company
PT Vads Indonesia
Industry
Telecommunication

Menanggapi penelepon secara efisien dan akurat, menjelaskan solusi yang mungkin, dan memastikan bahwa konsumen merasa didukung dan dihargai Memberikan solusi yang terbaik atas masalah yang dihadapi konsumen Mengambil bagian dalam pelatihan dan peluang pembelajaran lainnya untuk memperluas pengetahuan tentang perusahaan dan posisi Berkoordinasi dengan divisi lain dalam eskalasi laporan Mampu melayani pelanggan dengan ramah Achievment Meraih best performance Oktober dan Nopember 2016

December 2014 - July 2015

Assistant Chief Of Store

PT. Sumber Alfaria Trijaya Tbk
Kota Medan, Sumatera Utara, Indonesia
Job Title
Assistant Chief Of Store
Specialization
Sales - Retail / General
Field
Supervisor / Team Leader
Position
Supervisor/Coordinator
Company
PT. Sumber Alfaria Trijaya Tbk
Industry
Retail / Merchandise

1. Mengkoordinir semua aktivitas dslam memberikan pelayanan kepada semua pelanggan yang diarahkan untuk kepuasan pelanggan dan meningkatkan jumlah pelanggan toko 2. Berkoordinasi/berhubungan dengan Area Coordinator atau departemen lain sehubungan dengan adanya masalah/program-program tertentu yang berkaitan dengan toko 3. Mengawasi dan memastikan Stock Opname berjalan lancar 4. Memastikan pencegahan dan penanggulangan barang rusak dan barang hilang 5. Memastikan selalu setorkan uang hasil penjualan barang 6. Mengkoordinir penerimaan barang dagangan dari DC dan Supplier BKL 7. Mengkoordinir dan memastikan sarana promosi terpasang sesuai petunjuk 8. Mengkoordinir pengeluaran / retur barang dai toko ke DC / Supplier BKL 9. Berkoordinasi dengan lingkungan/masyarakat setempat

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1 Education • 1 Experience • 7 Skills • 2 Certificate

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