Dede Nuryati has 1 work experiences, as a Call Center Officer at Halo BCA.
Work Experience
Call Center Officer
· Menjawab pertanyaan nasabah mengenai informasi perbankan yang diperlukan secara tuntas. · Menyelesaikan permintaan dan keluhan nasabah sebatas kewenangan yang dimiliki. · Mencatat permintaan dan keluhan nasabah yang tidak dapat diselesaikan dengan teliti. · Melayani nasabah sesuai prinsip SMART SOLUTION (Sigap, Menarik, Antusias, Ramah, Teliti, Simak, Open mind, Lengkap (berikan value dan solusi), Utamakan Nasabah, Telling Solution, Insiatif, On Time , dan Follow up) dan berorientasi pada pencapaian service level yang prima. · Memberitahu Team Leader dengan segera jika ditemui kasus khusus yang harus segera diselesaikan. · Menjaga aset perusahaan seperti meja kerja, kursi kerja, PC, telepon, head set, user ID dan menggunakannya secara bertanggung jawab.
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2 Education • 0 Experience • 0 Skills • 0 Certificate
1 Education • 1 Experience • 3 Skills • 0 Certificate
2 Education • 0 Experience • 1 Skills • 0 Certificate
1 Education • 3 Experience • 0 Skills • 0 Certificate
1 Education • 1 Experience • 1 Skills • 0 Certificate
1 Education • 0 Experience • 0 Skills • 0 Certificate
1 Education • 0 Experience • 0 Skills • 0 Certificate
2 Education • 6 Experience • 3 Skills • 0 Certificate
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