Fauziah Yulianti wantiono has 3 work experiences, as a Customer Service Representative at PT Mitracomm Ekasarana, Validation Officer at PT Convergence and Customer Service Representative at PT Vads.
Work Experience
Customer Service Representative
Menaikan kepuasan pelanggan sebesar 20% dalam waktu enam bulan. Mengangkat 70+ telepon per hari dan membantu pelanggan mengatasi masalah. Memberikan respon yang cepat dan ramah kepada pertanyaan pelanggan. Menangani transaksi yang diminta pelanggan.
Validation Officer
Melakukan pengecekan dan validasi data calon customer melalui telepon atau pun melalui aplikasi, Menerima dan menjawab telefon dari customer Menerima kritik dan saran dari customer
Customer Service Representative
Menangani keluhan konsumen dari penjual ataupun pembeli melalui email. Memberikan informasi kepada konsumen terkait pelaporan Inquiry Menyelesaikan komplain berkelanjutan dengan cara menindaklanjuti permasalahannya lewat telepon dan email, baik menyangkut transaksi pembelian atau pun penjualan. Membuatkan laporan harian mengenai kasus yang sudah ditangani selama 8 jam bekerja. Mengikuti training bulanan sebagai proses peningkatan kualitas pekerja.
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1 Education • 0 Experience • 0 Skills • 0 Certificate
4 Education • 3 Experience • 1 Skills • 0 Certificate
0 Education • 1 Experience • 0 Skills • 0 Certificate
2 Education • 0 Experience • 11 Skills • 1 Certificate
2 Education • 0 Experience • 0 Skills • 0 Certificate
1 Education • 1 Experience • 1 Skills • 0 Certificate
1 Education • 3 Experience • 0 Skills • 0 Certificate
3 Education • 3 Experience • 0 Skills • 0 Certificate
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