Fransisca Novia Dwi Setyani has 3 work experiences, as a Customer Service at Teleperformance Indonesia, Quality Assurance at Teleperformance Indonesia and Trainer at Teleperformance Indonesia.
Work Experience
Trainer
Responsible to teach new hire agent; responsible to manage people and build team; responsible for making report;
Quality Assurance
Responsible for making a review and give correction to achieve customer satisfaction; focus on customer satisfaction and correct solution that customer service give to customer; responsible for making report and analyst data
Customer Service
Responsible for handling inquiry and complain via call; responsible for making inquiry and complain report.
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0 Education • 2 Experience • 2 Skills • 0 Certificate
3 Education • 1 Experience • 4 Skills • 0 Certificate
1 Education • 4 Experience • 0 Skills • 0 Certificate
1 Education • 2 Experience • 5 Skills • 2 Certificate
1 Education • 1 Experience • 2 Skills • 1 Certificate
1 Education • 0 Experience • 3 Skills • 0 Certificate
1 Education • 0 Experience • 6 Skills • 0 Certificate
1 Education • 1 Experience • 5 Skills • 0 Certificate
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