Rama Dwi Putra has 2 work experiences, as a Customer Experience Associate at PT. GRAB INDONESIA and Internal Audit at PT. BALI CAHAYA AMERTA.
Work Experience
Internal Audit
- Reviewed and identified risks, analyzed controls and testedcompliance. - Identified and reported audit issues. - Produced audit reports. - Investigated discrepancies discovered during auditing process. - Implemented all auditing information into spreadsheets utilizing. - Performed internal audits of financial and departmental operations, developing risk assessments and conducting process walkthroughs for compliance with documented processes.
Customer Experience Associate
- Collaborated with internal team members to resolve customerconcerns and deliver enhanced customer experiences. - Addressed customer inquiries, concerns and complaints by providing solutions and alternatives and followed up to confirm resolution. - Followed up with customers about resolved issues to maintain high standards of customer service.
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1 Education • 1 Experience • 2 Skills • 0 Certificate
1 Education • 1 Experience • 1 Skills • 0 Certificate
1 Education • 4 Experience • 4 Skills • 1 Certificate
2 Education • 1 Experience • 2 Skills • 18 Certificate
1 Education • 2 Experience • 2 Skills • 0 Certificate
4 Education • 0 Experience • 0 Skills • 0 Certificate
2 Education • 2 Experience • 1 Skills • 2 Certificate
1 Education • 0 Experience • 0 Skills • 0 Certificate
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