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Zakkiya Niela Elmuna has 5 work experiences, as a Promotor at PT Xiaomi Indonesia, Promotor at PT Accentuates, Customer Service at PT Indosat Ooredoo Hutcishion, Customer Service at PT XL Axiata Tbk and Bancassurance Specialist at BNI Life.

Work Experience

November 2024 - July 2025

Bancassurance Specialist

BNI Life
Kabupaten Banyuwangi, Jawa Timur, Indonesia
Job Title
Bancassurance Specialist
Specialization
Sales - Finance (Insurance, Stocks, Etc)
Field
Financial Services Consultant
Position
Employees (non-management & non-supervisors)
Company
BNI Life
Industry
Insurance

• Membuat perencanaan penjualan Asuransi Jiwa di dalam cabang ​outlet BANK BNI ​• Melakukan aktifitas penjualan Asuransi Jiwa di dalam cabang outlet ​BANK BNI ​• Membangun hubungan baik dengan pihak internal (Bank BNI) dan ​eksternal (Nasabah)

February 2024 - May 2024

Customer Service

PT XL Axiata Tbk
Kota Surabaya, Jawa Timur, Indonesia
Job Title
Customer Service
Specialization
Customer Service
Field
Customer Service - General
Position
Employees (non-management & non-supervisors)
Company
PT XL Axiata Tbk
Industry
Telecommunication

XL ​•  Meningkatkan kepuasan pelanggan dengan meninjau kembali feedback customer.  ​•  Melayani customer dalam melakukan pembayaran tagihan berlangganan XL Priorias / Pascabayar  ​•  Mengoperasikan kasir dan mengelola transaksi pembayaran dengan akurat dan efisien  ​•  Berkontribusi dalam meningkatkan efisiensi penjualan kartu XL Priorias dengan target personal kartu XL Priorias per bulan  ​•  Memonitor status permintaan customer dan memastikan penyelesaian yang tepat waktu.

July 2023 - January 2024

Customer Service

PT Indosat Ooredoo Hutcishion
Kota Surabaya, Jawa Timur, Indonesia
Job Title
Customer Service
Specialization
Customer Service
Field
Customer Service - General
Position
Employees (non-management & non-supervisors)
Company
PT Indosat Ooredoo Hutcishion
Industry
Telecommunication

Indosat ​•  Meningkatkan kepuasan pelanggan dengan meninjau kembali feedback customer.  ​•  Melayani customer dalam melakukan pembayaran tagihan berlangganan INDOSAT Pascabayar.  ​•  Mengoperasikan kasir dan mengelola transaksi pembayaran dengan akurat dan efisien.  ​•  Berkontribusi dalam meningkatkan efisiensi penjualan kartu INDOSAT Pascabayar dengan target personal kartu INDOSAT Pascabayar per bulan.  ​•  Memonitor status permintaan customer dan memastikan penyelesaian yang tepat waktu.

July 2022 - March 2023

Promotor

PT Accentuates
Kabupaten Banyuwangi, Jawa Timur, Indonesia
Job Title
Promotor
Specialization
Sales - Retail / General
Field
Other
Position
Employees (non-management & non-supervisors)
Company
PT Accentuates
Industry
Electrical & Electronics

Samsung ​•  Menawarkan produk Smartphone atau Gadget secara langsung dan melakukan promosi melalui media sosial.  ​•  Memberikan konsultasi produk yang akan dijual kepada calon pelanggan.  ​•  Melakukan cross selling  ​•  Memastikan stok masuk dan keluar sesuai faktur .

January 2020 - June 2022

Promotor

PT Xiaomi Indonesia
Kabupaten Banyuwangi, Jawa Timur, Indonesia
Job Title
Promotor
Specialization
Sales - Telesales / Telemarketing
Field
Other
Position
Employees (non-management & non-supervisors)
Company
PT Xiaomi Indonesia
Industry
Telecommunication

Xiaomi ​•  Melayani pelanggan yang datang ke store .  ​•  Memberikan arahan sesuai apa yang pelanggan cari .  ​•  Menjual produk smartphone / gadget .  ​•  Berkoordinasi dengan team ataupun individual  ​•  Membantumengatasi permasalahan tim sales dan ikut melakukan/ mendampingi tim sales jika diperlukan

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1 Education • 1 Experience • 1 Skills • 0 Certificate

2 Education • 1 Experience • 1 Skills • 0 Certificate

1 Education • 2 Experience • 2 Skills • 0 Certificate

1 Education • 2 Experience • 1 Skills • 0 Certificate

1 Education • 0 Experience • 0 Skills • 0 Certificate

5 Education • 5 Experience • 3 Skills • 5 Certificate

1 Education • 3 Experience • 0 Skills • 0 Certificate

0 Education • 1 Experience • 1 Skills • 0 Certificate

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