Zakkiya Niela Elmuna has 5 work experiences, as a Promotor at PT Xiaomi Indonesia, Promotor at PT Accentuates, Customer Service at PT Indosat Ooredoo Hutcishion, Customer Service at PT XL Axiata Tbk and Bancassurance Specialist at BNI Life.
Work Experience
Bancassurance Specialist
• Membuat perencanaan penjualan Asuransi Jiwa di dalam cabang outlet BANK BNI • Melakukan aktifitas penjualan Asuransi Jiwa di dalam cabang outlet BANK BNI • Membangun hubungan baik dengan pihak internal (Bank BNI) dan eksternal (Nasabah)
Customer Service
XL • Meningkatkan kepuasan pelanggan dengan meninjau kembali feedback customer. • Melayani customer dalam melakukan pembayaran tagihan berlangganan XL Priorias / Pascabayar • Mengoperasikan kasir dan mengelola transaksi pembayaran dengan akurat dan efisien • Berkontribusi dalam meningkatkan efisiensi penjualan kartu XL Priorias dengan target personal kartu XL Priorias per bulan • Memonitor status permintaan customer dan memastikan penyelesaian yang tepat waktu.
Customer Service
Indosat • Meningkatkan kepuasan pelanggan dengan meninjau kembali feedback customer. • Melayani customer dalam melakukan pembayaran tagihan berlangganan INDOSAT Pascabayar. • Mengoperasikan kasir dan mengelola transaksi pembayaran dengan akurat dan efisien. • Berkontribusi dalam meningkatkan efisiensi penjualan kartu INDOSAT Pascabayar dengan target personal kartu INDOSAT Pascabayar per bulan. • Memonitor status permintaan customer dan memastikan penyelesaian yang tepat waktu.
Promotor
Samsung • Menawarkan produk Smartphone atau Gadget secara langsung dan melakukan promosi melalui media sosial. • Memberikan konsultasi produk yang akan dijual kepada calon pelanggan. • Melakukan cross selling • Memastikan stok masuk dan keluar sesuai faktur .
Promotor
Xiaomi • Melayani pelanggan yang datang ke store . • Memberikan arahan sesuai apa yang pelanggan cari . • Menjual produk smartphone / gadget . • Berkoordinasi dengan team ataupun individual • Membantumengatasi permasalahan tim sales dan ikut melakukan/ mendampingi tim sales jika diperlukan
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1 Education • 1 Experience • 0 Skills • 0 Certificate
2 Education • 2 Experience • 7 Skills • 1 Certificate
1 Education • 0 Experience • 4 Skills • 0 Certificate
1 Education • 0 Experience • 2 Skills • 1 Certificate
1 Education • 1 Experience • 5 Skills • 0 Certificate
1 Education • 2 Experience • 6 Skills • 0 Certificate
4 Education • 2 Experience • 3 Skills • 1 Certificate
1 Education • 1 Experience • 1 Skills • 0 Certificate
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