工作经验

- Responsible for 3Store and DVM (Digital Vending Machine) Operational for West Java, Central Java, East Java Bali Lombok and Sulawesi area. - Responsible for CSAT 3Store and DVM (Customer Satisfaction) rate performance. - Responsible for achievement BUV (Business Unit Value) and Traffic 3Store and DVM performance - Responsible for increase of Digital Traffic at 3Store.

• To ensure daily operation execution according to BPD & SOP, brand & customer experience strategy including customers’ experience align with brand ambience strategy. • Develop, propose & execute customers’ experience program within his touch points (regional 3Stores) and targeting medium to high customers and also certain communities • To provide strategy and propose planning and budgeting for 3store activities in order to generate/ contribute revenue and achieve target Operations and agreed cost ratio target of the shops/stores. • Manage & provide PnL as part of Customers touch points or Channel. • To define strategy and decided for additional 3Store (3Kioks, 3PODS, 3ATM, 3Corner-franchise) • To liaison & closely cooperate with Regional Sales & Marketing, and support or align with any Regional Program/activities/campaign. • To provide quality feedback and key initiative proposal & plan with effective & agreed cost ratio to HQ to improve regional shops/store performance. • To provide, deliver & ensure the delight experience of customers with consultancy approach for every visitors (customers or/and potential customers) within his/her regions • To manage relationship with agents vendor or propose new vendor if necessary and compliance with company regulation. • Execute proper & compelling performance management within his/her structure. • Structured & compelling people development plan & executions to the team member to perform.

Daily Operation at 3Store Yogyakarta, Semarang, Solo, Banjarmasin and Balikpapan. Provide service excellent for customer at 3Store Break down and set up sales target for each 3store. Especially Postpaid Acquisitions target. Maintain existing Postpaid customer. Monitoring their usage, ARPU, and O/G Barred status. To ensure every Supervisor at 3Store delivered excellent services, achieved their sales target and also to ensure they maintain their stock at 3Store. No dispute 3store stock with finance reconciliation Support Marketing Program. Support Sales team at Region and Branch Coaching and counseling to Supervisor 3Store

To ensure all WIC activities (service and sales) process as mention in BPD Review and analyze sales report by monthly basis and increase 10% revenue each month. Create WIC monthly program to achieve monthly sales target. Support Marketing program at West Java Area Recruit CSO (3agent) and team leader with good quality base on standard from company. Identify training needs to performed jobs. Observation, including coaching and counseling for CSO and Team Leader Maintain existing customer and VIP customer. Decide to give retention if necessary.

Managing Mobile-8 Center activities, which are controlling and monitoring Customer Service activities. Deciding credit limit for new Postpaid customers. Recruit CSO for Mobile-8 Center.