Venia Novita Ahliawan

Job Desk : - To make sure all inquries for event was well answered - Have strong knowladge about venue, event package, hotel facility & hotel promotion - To do negotiated with client for the event - To prepare proposal & contract for client - To make BEO and make sure all payment is clear before event - To coordinate with all department related to ensure the event was running smoothly - Make sure all target was fullfilled - To do telemarketing - To update any report related with event

Job Desk : - Handling Check in - check out - Checking guest bill to make sure the invoice is clear and updated - Blocking guest room (to make sure all guest request is full filed) - To do Cashiering to make sure my house bank is balance - Handling complain and make sure that guest complain is resolved well - Handling group check in & check out (to make sure group check in and check out running smoothly) - To prepare group bill and make sure all payment is clear - To coordinate with HK to make sure VIP room was well prepared with all amenities - To have strong knowladge about hotels facility and promotion - Upselling guest

- Trainee as an Operator for 3 months - Job Desk : > To receive calls from outside or inhouse phone call and transfer the call to related departemen > To receive room service and input to POS system > To handle complain from guest > To make daily call report and make sure all guest request was fullfiled on time by each departemen - Trainee as a Reception for 3 months - Job Desk : > Handling check in check out process > Checking guest bill to make sure all payment is clear > Handling guest complain > Helping GRO to make amenities for VIP guest and updating guest chart and guest comment > Admin