Ade Puspita Dwijayanti has 5 work experiences, as a Customer Service Email Agent at Bukalapak.com, Team Leader Customer Service Tier 1 at Bukalapak.com, Team Leader Operation Delivery Monitoring at Bukalapak.com, VENDOR MANAGEMENT OFFICER - MITRA TIER 1 & PHILIPPINES at Bukalapak.com and Vendor Management Officer - Gaming Team Leader at Bukalapak.com.
Work Experience
Vendor Management Officer - Gaming Team Leader
Merancang proyeksi gaming untuk Bukalapak. Mendukung operasional dalam projection gaming.
VENDOR MANAGEMENT OFFICER - MITRA TIER 1 & PHILIPPINES
Berperan sebagai Vendor Management Officer, mengembangkan kemitraan Online to Offline (Mitra Bukalapak) dan menangani mitra Smartsari Filipina. Memantau kinerja agen vendor berdasarkan KPI. Koordinasi dengan third party. Mengelola administrasi vendor, KPI bisnis vendor. Berkoordinasi dengan tim Smartsari di Filipina.
Team Leader Operation Delivery Monitoring
Bertugas sebagai leader Operation Delivery Monitoring, menangani isu pengiriman dan koordinasi dengan pihak ketiga.
Team Leader Customer Service Tier 1
Memimpin berbagai tim customer service, termasuk email, non-transaksi, 2nd layer, dan live chat.
Customer Service Email Agent
Mengelola komunikasi pelanggan melalui email dengan efisiensi tinggi sebagai agent customer service.
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1 Education • 2 Experience • 1 Skills • 3 Certificate
1 Education • 1 Experience • 0 Skills • 0 Certificate
1 Education • 0 Experience • 0 Skills • 0 Certificate
1 Education • 4 Experience • 2 Skills • 0 Certificate
3 Education • 1 Experience • 2 Skills • 0 Certificate
2 Education • 1 Experience • 0 Skills • 0 Certificate
1 Education • 0 Experience • 1 Skills • 0 Certificate
1 Education • 0 Experience • 0 Skills • 0 Certificate
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