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Ulung Trihandoyo has 4 work experiences, as a Staff Reminder & Retention at PT MNC Sky Vision (Indovision), Staff Call Centre at PT Telkomsel tbk, Complaint Handling Officer at PT Telkomsel tbk and Agent Profilling (FBCC) at PT Telkomsel tbk.

Work Experience

March 2024 - April 2025

Agent Profilling (FBCC)

PT Telkomsel tbk
Kota Bandung, Jawa Barat, Indonesia
Job Title
Agent Profilling (FBCC)
Specialization
- - - - - - - - - - - - - - -
Field
- - - - - - - - - - - - - - -
Position
Employees (non-management & non-supervisors)
Company
PT Telkomsel tbk
Industry
Telecommunication

menangani aspek keuangan penagihan dan penagihan pembayaran dari pelanggan membuat faktur, memproses pembayaran, mengelola akun pelanggan, dan memastikan penagihan saldo terutang tepat waktu menyelesaikan masalah penagihan dan memfasilitasi pembayaran.

December 2016 - December 2022

Complaint Handling Officer

PT Telkomsel tbk
Kota Bandung, Jawa Barat, Indonesia
Job Title
Complaint Handling Officer
Specialization
- - - - - - - - - - - - - - -
Field
- - - - - - - - - - - - - - -
Position
Employees (non-management & non-supervisors)
Company
PT Telkomsel tbk
Industry
Telecommunication

Memberikan penanganan atau penyelesaian keluhan pelanggan dengan cepat, tepat, dan memuaskan. Membantu mengembangkan hubungan dengan pelanggan menjadi lebih baik

November 2012 - November 2016

Staff Call Centre

PT Telkomsel tbk
Kota Bandung, Jawa Barat, Indonesia
Job Title
Staff Call Centre
Specialization
- - - - - - - - - - - - - - -
Field
- - - - - - - - - - - - - - -
Position
Employees (non-management & non-supervisors)
Company
PT Telkomsel tbk
Industry
Telecommunication

Menangani segala bentuk komplain dari pelanggan - Melayani kebutuhan pelanggan - Mencatat pesan atau persoalan yang harus diselesaikan perusahaan - Menawarkan produk perusahaan - Memberikan informasi produk perusahaan

May 2011 - September 2012

Staff Reminder & Retention

PT MNC Sky Vision (Indovision)
Kota Jakarta Barat, D.K.I Jakarta, Indonesia
Job Title
Staff Reminder & Retention
Specialization
- - - - - - - - - - - - - - -
Field
- - - - - - - - - - - - - - -
Position
Employees (non-management & non-supervisors)
Company
PT MNC Sky Vision (Indovision)
Industry
- - - - - - - - - - - - - - -

Mengajak pelanggan yang sudah tidak berlangganan untuk bergabung kembali (Rejoint) - Menginformasikan billing tagihan - Monitoring Admin dan input data - Menawarkan produk knowlagde - Membantu menyelesaikan permasalahan pelanggan

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1 Education • 1 Experience • 3 Skills • 0 Certificate

1 Education • 0 Experience • 3 Skills • 0 Certificate

1 Education • 0 Experience • 0 Skills • 0 Certificate

1 Education • 3 Experience • 0 Skills • 0 Certificate

0 Education • 1 Experience • 0 Skills • 0 Certificate

1 Education • 1 Experience • 1 Skills • 0 Certificate

1 Education • 0 Experience • 0 Skills • 0 Certificate

1 Education • 0 Experience • 5 Skills • 0 Certificate

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