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CV Yasri Faqod

Yasri Faqod


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Tentang saya

I am a customer service specialist with more than 5 years of work experiences. I have a high willingness to learn and well adapt. I've been working as a contact center officer that handle three channels (call, email and live chats). And also as a back office in Customer Service Industry


yasri-faqod-639762219yasrifaqod

Biodata

Wanita
Single
Islam
*disembunyikan* (33 Tahun)

Skill & Bahasa

Mc office
70/100
Arabic
75/100
English
75/100

Preferensi

Posisi yang diharapkan

Customer Service
Manajemen

Pilihan lokasi

Kota Jakarta Selatan, D.K.I Jakarta, Indonesia

Pendidikan

2010 - 2015

UIN Walingsong Semarang

Sarjana (S1) Kependidikan Islam - IPK 3.67

During college I was active in Arabic language organizations. I can do speak, writing in English or Arabic pretty well. I even being a deputy chairman of the organization

Pengalaman Kerja

Juli 2019 - Sekarang

Agent contact service

PT Transcosmos Indonesia

In contact center industry we are required to be able to answer all customer questions and problem according to their needs. During become agent contact center, I do even in Lazada project for handling email, chat and call. After that I was transferred to the Unilever project and now I'm in Danone project handling sosial media, email and call. I think it is quite advantageous to have many skills,because it can help me in solving customer problems.

Portofolio & Sertifikat

Best Agent

link

Being best agent in February 2020 after I join the company

Indonesia Contact Center Association (ICCA)

link

The company give me a chance for joint the Indonesia Contact Center Association (ICCA). I got a lot fun experience for being a good agent of contact center

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