Frans Juri Ricardho has 6 work experiences, as a Assisten Kepala Toko at PT.Indomarco Prismatama, Teller at PT.Bank Central Asia,Tbk, Safety at PT.Acset Indonusa,Tbk, Desc Collection at PT.Swakarya Insan Mandiri, Validation Officer at PT.Konvergensi Mitra Solusi (Akulaku) and Contact Center at PT.Asia Outsourcing Services (Bank Jago).
Work Experience
Contact Center
Inbound - Menerima panggilan masuk melalui call center untuk membantu pertanyaan ataupun keluhan nasabah. Sosial Media Ticketing Admin - Melayani pertanyaan atau informasi produk melalui kanal media sosial seperti WhatsApp, Instagram, ataupun Facebook. - Membuat laporan nasabah jika mengalami nasabah mempunyai kendala ataupun keluhan. Customer Service Digital - Handle nasabah yang datang ke kantor cabang. - Memberikan informasi atau solusi sesuai kebutuhan nasabah.
Validation Officer
- Validasi dan verifikasi data calon user Akulaku - Melakukan verifikasi melalui phone untuk menghindari indikasi fraud - Memeriksa kelayakan dan keaslian dokumen calon user Akulaku
Desc Collection
- Reminder tagihan seblum jatuh tempo - Melakukan proses penagihan via call - Memastikan customer untuk bayar tepat waktu
Safety
- Melakukan program K3, - Meninjau dan report performa K3, - Melakukan pengawasan terhadap para pekerja
Teller
- Transaksi setor dan tarik uang nasabah - Transaksi cek dan giro - Transaksi valas
Assisten Kepala Toko
- Pelayanan konsumen - Fokus peningkatan sales toko - Stock opname harian, mingguan, dan bulanan - Menyusun rencana anggaran kas toko
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0 Education • 1 Experience • 1 Skills • 0 Certificate
1 Education • 1 Experience • 0 Skills • 0 Certificate
1 Education • 0 Experience • 4 Skills • 0 Certificate
1 Education • 1 Experience • 1 Skills • 0 Certificate
1 Education • 0 Experience • 9 Skills • 3 Certificate
1 Education • 2 Experience • 4 Skills • 3 Certificate
1 Education • 1 Experience • 3 Skills • 0 Certificate
2 Education • 2 Experience • 9 Skills • 1 Certificate
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