Rizal Maliqi
About me
Passionate Customer Service Specialist Eager to Contribute to Team Success with Proven Record of Enhancing Client Satisfaction
Biodata
Skills & Languages
Preference
Expected position
Education
SMAN 9 Bekasi
Work Experience
Customer Service
• Resolved 500+ tickets monthly • Implemented feedback loop • Enhanced FAQ, reducing calls 40%
Escalation Agent
Monitored and analyzed customer feedback to track patterns in feedback and report areas for improvement to management. Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction. Up-sold and cross-sold products and services by promoting additional options to increase sales and revenue. Escalated customer issues to management for appropriate action to be taken.
Back Office
Monitored and analyzed customer feedback to track patterns in feedback and report areas for improvement to management. Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction. Up-sold and cross-sold products and services by promoting additional options to increase sales and revenue. Escalated customer issues to management for appropriate action to be taken.
and 3 other experiences
Portfolio & Certificates
Cvlid helps match prospective employees with companies
1 Education • 1 Experience • 0 Skills • 0 Certificate
1 Education • 1 Experience • 2 Skills • 0 Certificate
1 Education • 1 Experience • 3 Skills • 5 Certificate
1 Education • 2 Experience • 5 Skills • 0 Certificate
1 Education • 0 Experience • 2 Skills • 0 Certificate
1 Education • 1 Experience • 0 Skills • 1 Certificate
1 Education • 1 Experience • 2 Skills • 0 Certificate
1 Education • 2 Experience • 0 Skills • 0 Certificate
Create an Online Resume That Stands Out From Other Applicants
Show more
Curriculum Vitae Career - Job Application CV
Resume CV for job application needs, modern Curriculum vitae with barcode and career theme in gray, application CV looks more professional than other applicants, increases the chances of being noticed by HRD and easy to be accepted for work.
Curriculum Vitae Default Pink - Resume Maker
CV from the resume maker uses the official pink color for buatcvonline.com, complete with barcode and Curriculum Vitae data directly connected online to the cloud
Curriculum Vitae Default - Fresh Graduate CV
A CV with a default standard display and professional standard data is suitable for fresh graduates or graduates who have just graduated from school and just graduated from college who cannot make a curriculum vitae to apply for work.
CV Doctor
Show your dedication and medical excellence through an impressive doctor CV. Highlighting your education, clinical experience and diagnostic skills is designed to attract the attention of recruiters and healthcare institutions.
CV Kinobi ATS Free
Free Kinobi ATS CV uses the official Kinobi logo colors, a solution that makes it easy to bypass the application tracking system (ATS) at no cost. Simple, effective and completely free.