Mobile Appscvlid.com
Install
HomeUserRizalmaliqi's profile
CV Rizal Maliqi

Rizal Maliqi


***data hidden***
***data hidden***
***data hidden***

About me

Passionate Customer Service Specialist Eager to Contribute to Team Success with Proven Record of Enhancing Client Satisfaction


Biodata

He/Him
Married
Islam
*hidden* (35 years old)

Skills & Languages

ICC, Iserve, Backoffice
100/100
Zendesk
100/100
Salesforce
100/100
FTTH Itool/Iboos
100/100
MS. Office
100/100

Preference

Expected position

Customer Service
Other

Education

2014 - 2017

SMAN 9 Bekasi

High/Senior High School IPA - GPA 80.00

Work Experience

September 2023 - Present

Customer Service

PT TRANSCOSMOS INDONESIA (PJ BANK BTN)

• Resolved 500+ tickets monthly • Implemented feedback loop • Enhanced FAQ, reducing calls 40%

November 2021 - April 2023

Escalation Agent

PT Juali Teknologi Indonesia

Monitored and analyzed customer feedback to track patterns in feedback and report areas for improvement to management. Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction. Up-sold and cross-sold products and services by promoting additional options to increase sales and revenue. Escalated customer issues to management for appropriate action to be taken.

January 2021 - November 2021

Back Office

PT Indosat Mega Media

Monitored and analyzed customer feedback to track patterns in feedback and report areas for improvement to management. Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction. Up-sold and cross-sold products and services by promoting additional options to increase sales and revenue. Escalated customer issues to management for appropriate action to be taken.

and 3 other experiences

Portfolio & Certificates

LinkedIn

link
https://www.cvlid.com/en/user/rizalmaliqi

Cvlid helps match prospective employees with companies

1 Education • 1 Experience • 1 Skills • 0 Certificate

2 Education • 0 Experience • 4 Skills • 0 Certificate

2 Education • 0 Experience • 5 Skills • 0 Certificate

1 Education • 5 Experience • 6 Skills • 0 Certificate

1 Education • 1 Experience • 5 Skills • 0 Certificate

1 Education • 1 Experience • 5 Skills • 2 Certificate

0 Education • 1 Experience • 1 Skills • 0 Certificate

78397 Profiles

Create an Online Resume That Stands Out From Other Applicants

Show more
CV Graphic Design
karir desain

CV Graphic Design

1 Users

Graphic design CV with a design that reflects your artistic skills, this CV ensures that every detail is designed to catch the attention of recruiters and highlight your creative potential.

CV ATS Friendly
karir ats

CV ATS Friendly

3 Users

Optimize career opportunities with a CV that is application tracking system (ATS) friendly. With a professional navy blue design, it not only highlights your qualifications, but also can easily identify and assess your potential.

CV Kinobi ATS Free
default kinobi

CV Kinobi ATS Free

151 Users

Free Kinobi ATS CV uses the official Kinobi logo colors, a solution that makes it easy to bypass the application tracking system (ATS) at no cost. Simple, effective and completely free.

Curriculum Vitae Simple - Easy Simple CV
simple

Curriculum Vitae Simple - Easy Simple CV

514 Users

The curriculum vitae has a Simple white theme, simple, concise, concise and easy for HRD to understand, suitable for applicants who like simplicity, ease and simplicity in their application CV.

CV Attracts HRD Attention
default menarik

CV Attracts HRD Attention

95 Users

An attractive CV that brilliantly reflects your potential and achievements. With a striking maroon red design, it is made to attract the attention of HRD and create unlimited opportunities.

Buat CV Saya
Cookie Consent cvlid.com

We use cookies and tracking technologies to improve browsing experience on cvlid.com, to show personalized content, targeted ads, and to analyze traffic.Privacy Policy

analytics_storage: Enables storage (such as cookies) related to analytics.

ad_storage: Enables storage (such as cookies) related to advertising.

ad_user_data: Sets consent for sending user data related to advertising to Google.

ad_personalization: Sets consent for personalized advertising.