Rizal Maliqi
About me
Passionate Customer Service Specialist Eager to Contribute to Team Success with Proven Record of Enhancing Client Satisfaction
Biodata
Skills & Languages
Preference
Expected position
Education
SMAN 9 Bekasi
Work Experience
Customer Service
• Resolved 500+ tickets monthly • Implemented feedback loop • Enhanced FAQ, reducing calls 40%
Escalation Agent
Monitored and analyzed customer feedback to track patterns in feedback and report areas for improvement to management. Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction. Up-sold and cross-sold products and services by promoting additional options to increase sales and revenue. Escalated customer issues to management for appropriate action to be taken.
Back Office
Monitored and analyzed customer feedback to track patterns in feedback and report areas for improvement to management. Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction. Up-sold and cross-sold products and services by promoting additional options to increase sales and revenue. Escalated customer issues to management for appropriate action to be taken.
and 3 other experiences
Portfolio & Certificates
Cvlid helps match prospective employees with companies
2 Education • 0 Experience • 7 Skills • 1 Certificate
1 Education • 1 Experience • 2 Skills • 0 Certificate
1 Education • 1 Experience • 0 Skills • 0 Certificate
1 Education • 1 Experience • 2 Skills • 1 Certificate
1 Education • 2 Experience • 2 Skills • 0 Certificate
1 Education • 0 Experience • 0 Skills • 0 Certificate
2 Education • 4 Experience • 4 Skills • 0 Certificate
1 Education • 1 Experience • 3 Skills • 0 Certificate
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