Rizal Maliqi
关于我
Passionate Customer Service Specialist Eager to Contribute to Team Success with Proven Record of Enhancing Client Satisfaction
传记资料
技能和语言
偏好
预期位置
教育
SMAN 9 Bekasi
工作经验
Customer Service
• Resolved 500+ tickets monthly • Implemented feedback loop • Enhanced FAQ, reducing calls 40%
Escalation Agent
Monitored and analyzed customer feedback to track patterns in feedback and report areas for improvement to management. Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction. Up-sold and cross-sold products and services by promoting additional options to increase sales and revenue. Escalated customer issues to management for appropriate action to be taken.
Back Office
Monitored and analyzed customer feedback to track patterns in feedback and report areas for improvement to management. Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction. Up-sold and cross-sold products and services by promoting additional options to increase sales and revenue. Escalated customer issues to management for appropriate action to be taken.
并且 3 其他经历
作品集和证书
Cvlid 帮助将潜在员工与公司匹配
1 教育 • 1 经验 • 1 技能 • 0 证书
1 教育 • 0 经验 • 2 技能 • 0 证书
1 教育 • 1 经验 • 2 技能 • 0 证书
1 教育 • 4 经验 • 1 技能 • 3 证书
1 教育 • 1 经验 • 4 技能 • 0 证书
1 教育 • 4 经验 • 3 技能 • 0 证书
1 教育 • 1 经验 • 4 技能 • 0 证书
1 教育 • 0 经验 • 1 技能 • 0 证书
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