Rizal Maliqi memiliki 6 pengalaman kerja, sebagai Staff di PT. Emitraco Investama Mandiri, Customer Service (PJ Lazada) di PT LINKSINDO MAKMUR, Team Leader Customer Service (PJ Indosat M2) di PT LINKSINDO MAKMUR, Back Office di PT Indosat Mega Media, Escalation Agent di PT Juali Teknologi Indonesia dan Customer Service di PT TRANSCOSMOS INDONESIA (PJ BANK BTN).
Pengalaman Kerja
Customer Service
• Resolved 500+ tickets monthly • Implemented feedback loop • Enhanced FAQ, reducing calls 40%
Escalation Agent
Monitored and analyzed customer feedback to track patterns in feedback and report areas for improvement to management. Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction. Up-sold and cross-sold products and services by promoting additional options to increase sales and revenue. Escalated customer issues to management for appropriate action to be taken.
Back Office
Monitored and analyzed customer feedback to track patterns in feedback and report areas for improvement to management. Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction. Up-sold and cross-sold products and services by promoting additional options to increase sales and revenue. Escalated customer issues to management for appropriate action to be taken.
Team Leader Customer Service (PJ Indosat M2)
Established open and professional relationships with team members to achieve quick resolutions for various issues. Mentored and guided employees to foster proper completion of assigned duties. Conducted training and mentored team members to promote productivity and commitment to friendly service. Built strong relationships with customers through positive attitude and attentive response.
Customer Service (PJ Lazada)
Responded to customer calls and emails to answer questions about products and services. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Helped large volume of customers every day with positive attitude and focus on customer satisfaction. Informed customers about special promotions and provided detailed information for various products.
Staff
Updated patient charts with data such as medications to keep records current and support accurate treatments. Educated patients, families and caregivers on diagnosis and prognosis, treatment options, Implemented medication and IV administration, catheter insertion, and airway management. Assessed physical, psychological, physiologic, and cognitive status of patients.
Cvlid Membantu Mempertemukan Calon Karyawan dengan Perusahaan
1 Pendidikan • 2 Pengalaman • 3 Skill • 0 Sertifikat
1 Pendidikan • 0 Pengalaman • 2 Skill • 0 Sertifikat
0 Pendidikan • 1 Pengalaman • 1 Skill • 1 Sertifikat
1 Pendidikan • 1 Pengalaman • 1 Skill • 1 Sertifikat
1 Pendidikan • 1 Pengalaman • 1 Skill • 0 Sertifikat
1 Pendidikan • 0 Pengalaman • 1 Skill • 0 Sertifikat
1 Pendidikan • 1 Pengalaman • 1 Skill • 0 Sertifikat
1 Pendidikan • 1 Pengalaman • 1 Skill • 0 Sertifikat
Buat CV Online Berbeda Dari Pelamar Lain
Lihat semua
Curriculum Vitae Default Pink - Resume Maker
CV dari hasil resume maker mengunakan warna pink official buatcv.online, lengkap dengan barcode dan data Curriculum vitae langsung terhubung online dengan cloud
CV Kinobi ATS Premium
CV Kinobi ATS Premium, menggunakan warna official logo kinobi, tidak hanya ATS Friendly, tetapi juga memiliki desain menonjol di mata perekrut dan HRD.
CV Menarik Perhatian HRD
CV menarik yang mencerminkan potensi dan prestasi Anda secara brilian. Dengan desain merah maroon mencolok dibuat untuk menarik perhatian HRD dan menciptakan peluang tanpa batas.
CV Kinobi ATS Gratis
CV Kinobi ATS Gratis menggunakan warna logo official kinobi, solusi yang memudahkan melewati sistem pelacakan aplikasi tanpa biaya. Sederhana, efektif, dan sepenuhnya gratis.
Curriculum Vitae Default Gray - Bikin CV di HP
Curriculum vitae dengan desain standar default berwarna gray memberikan kesan profesionalitas tinggi dalam bekerja, bisa langsung di bikin CV di HP tanpa perlu laptop.