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Retno Wulananggraeni has 4 work experiences, as a Call Center Inbound Regular at PT. TIKI Jalur Nugraha Ekakurir (JNE), Immertions Quality Assurance Analyst at PT. TIKI Jalur Nugraha Ekakurir (JNE), Immertions Social Media at PT. TIKI Jalur Nugraha Ekakurir (JNE) and Call Center Member Jlc Dan Keagenan at PT. TIKI Jalur Nugraha Ekakurir (JNE).

Work Experience

January 2019 - Present

Call Center Member Jlc Dan Keagenan

PT. TIKI Jalur Nugraha Ekakurir (JNE)
Jl. Tomang Raya No.11, Grogol Petamburan, Tomang, Kota Jakarta Barat, D.K.I Jakarta, Indonesia
Job Title
Call Center Member Jlc Dan Keagenan
Specialization
Customer Service
Field
Call Center Executive
Position
Employees (non-management & non-supervisors)
Company
PT. TIKI Jalur Nugraha Ekakurir (JNE)
Industry
Transportation / Logistics

Memberikan pelayanan terhadap pelanggan khusus member JLC dan mitra keagenan JNE baik keluhan dan product knowledge melalui panggilan telepon yang masuk ke call center

January 2020 - April 2020

Immertions Social Media

PT. TIKI Jalur Nugraha Ekakurir (JNE)
Jl. Tomang Raya No.11, Grogol Petamburan, Tomang, Kota Jakarta Barat, D.K.I Jakarta, Indonesia
Job Title
Immertions Social Media
Specialization
Customer Service
Field
Customer Service - General
Position
Employees (non-management & non-supervisors)
Company
PT. TIKI Jalur Nugraha Ekakurir (JNE)
Industry
Transportation / Logistics

Memoderasi, mengimplementasikan, berkomunikasi danmemberikan solusi kepada pelanggan terkait keluhan dan product knowledge via chating

August 2020 - October 2020

Immertions Quality Assurance Analyst

PT. TIKI Jalur Nugraha Ekakurir (JNE)
Jl. Tomang Raya No.11, Grogol Petamburan, Tomang, Jakarta Barat, Kota Jakarta Barat, D.K.I Jakarta, Indonesia
Job Title
Immertions Quality Assurance Analyst
Specialization
Quality Control
Field
QC / QA
Position
Employees (non-management & non-supervisors)
Company
PT. TIKI Jalur Nugraha Ekakurir (JNE)
Industry
Transportation / Logistics

Memantau cara pelayanan dari agent call center, menganalisis hasil penilaian dari agent call center, meneliti kekurangandaan kelebhan dari pelayanan agent call center dan menguji perkembangan hasil evaluasi pelayanan agent call center

June 2017 - January 2019

Call Center Inbound Regular

PT. TIKI Jalur Nugraha Ekakurir (JNE)
Jl. Tomang Raya No.11, Grogol Petamburan, Tomang, Kota Jakarta Barat, D.K.I Jakarta, Indonesia
Job Title
Call Center Inbound Regular
Specialization
Customer Service
Field
Customer Service - General
Position
Employees (non-management & non-supervisors)
Company
PT. TIKI Jalur Nugraha Ekakurir (JNE)
Industry
Transportation / Logistics

Memberikan pelayanan terhadap pelanggan regular JNE baik keluhan dan product knowledge melalui panggilan telepon yang masuk ke call center

Cvlid helps match prospective employees with companies

3 Education • 0 Experience • 1 Skills • 0 Certificate

1 Education • 0 Experience • 9 Skills • 0 Certificate

1 Education • 1 Experience • 1 Skills • 0 Certificate

3 Education • 5 Experience • 0 Skills • 0 Certificate

1 Education • 0 Experience • 0 Skills • 0 Certificate

1 Education • 0 Experience • 3 Skills • 0 Certificate

2 Education • 4 Experience • 1 Skills • 1 Certificate

4 Education • 1 Experience • 4 Skills • 0 Certificate

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